Position Description Field Office This is a hands-on, active driver role, driving a vehicle belonging to the depot to collect home and commercial pickups or pod bags. The scope of the role includes meeting targets effectively and efficiently to ensure the needs of the depot and customers are met.
Location: Field Officers are based in regions throughout Australia. Interstate travel, as well as some interstate travel, including to Head Office (Box Hill, Melbourne), is expected. Type: Award/Classification: Salary: $108 - $118K Package (Salary, super & car allowance) Reports to: Outreach & Engagement Manager
About the Organisation This organisation is the peak body for the refrigeration and air conditioning industry in Australia. A key activity is the appointment by the Australian Government to administer the Ozone Protection and Synthetic Greenhouse Gas Management Regulations (1995) servicing over 110,000 individuals and businesses. Their mission is to set the standards for a safe, environmentally friendly and dynamic climate control industry
About Mob Jobs Mob Jobs is a 100% owned and operated First Nations business that provides specialised culturally safe employment pathways for First Nations people. We also offer a range of tailored corporate development services and training designed to improve organisations cultural capabilities and establish them as an employer of choice for First Nations jobseekers. Key Responsibilities
Plan and complete pre-audit documentation, conduct on-site and desktop audits and inspections in line with the Compliance and Assessment Policies and our contractual obligations.
Report all audit and inspection outcomes into the Scheme data base in line with established timeframes. Information is comprehensive and retrievable by others. Oversee team member inputs to ensure required standards are met.
Raise incident reports on non-compliance and vet those of team Field Officers.
Follow-up any requests for information from Head Office or O&EM.
Build effective and professional relationships with stakeholders. Make positive first impressions when setting up appointments and carrying out site visits. Respond and follow-up in a timely and accurate manner.
Collaborate with licence holders in identifying regulatory compliance gaps in current practice. Pro-actively problem-solving drawing on available company’s tools and resources, industry publications etc.
Provide education, advice and assistance regarding any actual, speculated or alleged breaches of regulation
Coordinate audits to ensure efficiency, effectiveness, consistency and alignment with established protocols and contractual obligations. Escalate any unusual or sensitive issues initially to O&EM.
Compile and submit State/Territory performance statistical reports including action/reports on any complaints received from the Compliance Service Coordinator
Support any new team member to be effective in their role
Keep up-to-date with changes to practices and processes.
Uphold all relevant OH&S and Environment Acts, Regulations and company’s Policies and Procedures
Involvement in functional projects and initiatives about system improvement
Proactively assess current practice and suggest ways to streamline and improve processes
Key Selection Criteria
Cert. III in Air-conditioning and Refrigeration, completed apprenticeship & current ARC licence holder
Cert. IV in Government (Statutory Compliance) Specific Knowledge & Experience
Previous experience in an audit and/or compliance role is highly regarded, as is working in a technical service environment with quality and quantitative targets
Personal Attributes Planning & Analytical Skills
Demonstrated ability to plan, organise, collect and analyse information and data, problem solve, make an assessment and clear course of action
Client Liaison & Interpersonal skills
Proven ability to convey information and interact effectively with a range of stakeholders including technical/non-technical stakeholders, professionals, colleagues. Able to articulate a clear course of action.
Data-base and computing skills
Proven ability to use a customised database to query, search, retrieve, upload reports and download standardised documents. Microsoft Office Suite skills
Oral & written communication
Effective and articulate oral communication skills to build rapport, convey ideas clearly, listen carefully. Advanced written skills suited to technical reporting.
Time management
Proven track record in operating autonomously to setting priorities, track progress and meeting critical performance targets of self and team
Learning agility
Demonstrated drive to acquire knowledge and skills to perform the role well