Location: ACT Type: F/T Award/Classification: Salary: $90-$100K Reports to: Manager – LASCE (Land Access, Stakeholder & Community Engagement)
About the Organisation We are an equal opportunity ASX-listed business that develops and operates Australia’s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected. We celebrate diversity and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander.
About Mob Jobs Mob Jobs is a 100% owned and operated First Nations business that provides specialised culturally safe employment pathways for First Nations people. We also offer a range of tailored corporate development services and training designed to improve organisations cultural capabilities and establish them as an employer of choice for First Nations jobseekers.
Company Values We expect people to behave consistently with our values: SAFETY Zero harm, protecting our people INTEGRITY Do the right thing CAN DO Keeping our promises taking on the big challenges TEAMWORK Working together, helping each other RESPECT Valuing individual differences
Company Values The Community Engagement & Complaints Coordinator (ACT) plays a vital role in fostering positive community relations across the ACT, where Our business and its clients are delivering construction projects. The position ensures all engagement activities are compliant with Commonwealth and ACT legislation, including the Telecommunications Act 1997 and relevant ACT planning and environmental requirements, while reflecting Our business’s commitment to transparency and accountability.
In this role, the coordinator will: • Proactively engage with ACT residents, stakeholders, and community groups to build and maintain constructive relationships. • Manage and resolve enquiries, complaints, and compliments in a timely and professional manner. • Provide guidance and support to project teams, drawing on a strong understanding of engagement processes, contractual obligations, and legal requirements relevant to the ACT. • Coordinate, plan, and deliver community events, meetings, and site-based engagement activities specific to the ACT rollout. As part of the Land Access, Stakeholder & Community Engagement team, the coordinator also contributes to broader program objectives and may support other functions on an ad hoc basis. This role is critical in ensuring Service Stream’s ACT projects remain compliant while maintaining community trust and positive public sentiment.
Key Responsibilities
To act in accordance with relevant HSE (Health & Safety and Environmental) Legislation and the Company’s matrix of HSE responsibilities.
To act in accordance with relevant Quality processes implemented by the Company.
To perform all specified duties under the company’s ISO & AS/NZS accredited Management Systems and Federal Safety Commissioner.
Attend and participate in team/ divisional activities, meetings, and day to day work activities demonstrating respect and consideration for individuals and their experiences and expertise.
Communicate constructively to other team members and/ or company employees.
Be aware of and communicate to other employees and to the business.
Actively work with and support other team members and/or company employees to achieve business goals.
Abide by company policies and procedures, and show ethical responsibility to self, team members and customers.
Qualifications & Experience
Courteous and effective stakeholder communications skills essential
Experience in community engagement and/or escalated complaints management are highly desirable
Familiarity with ACT-specific legislation and or experience liaising with City and Environmental Directorate (CED, formally TCCS) is desirable
Previous experience in Project/Construction/Environmental background experience desirable
IAP2 is not required but highly desirable
Located in ACT or vicinity.
If you would like to know more about this role, please contact us at [email protected] or 1300DEADLY Position Description
About the Organisation We are an equal opportunity ASX-listed business that develops and operates Australia’s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected. We celebrate diversity and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander.
About Mob Jobs Mob Jobs is a 100% owned and operated First Nations business that provides specialised culturally safe employment pathways for First Nations people. We also offer a range of tailored corporate development services and training designed to improve organisations cultural capabilities and establish them as an employer of choice for First Nations jobseekers.
Company Values We expect people to behave consistently with our values: SAFETY Zero harm, protecting our people INTEGRITY Do the right thing CAN DO Keeping our promises taking on the big challenges TEAMWORK Working together, helping each other RESPECT Valuing individual differences
Company Values The Community Engagement & Complaints Coordinator (ACT) plays a vital role in fostering positive community relations across the ACT, where Our business and its clients are delivering construction projects. The position ensures all engagement activities are compliant with Commonwealth and ACT legislation, including the Telecommunications Act 1997 and relevant ACT planning and environmental requirements, while reflecting Our business’s commitment to transparency and accountability.
In this role, the coordinator will: • Proactively engage with ACT residents, stakeholders, and community groups to build and maintain constructive relationships. • Manage and resolve enquiries, complaints, and compliments in a timely and professional manner. • Provide guidance and support to project teams, drawing on a strong understanding of engagement processes, contractual obligations, and legal requirements relevant to the ACT. • Coordinate, plan, and deliver community events, meetings, and site-based engagement activities specific to the ACT rollout. As part of the Land Access, Stakeholder & Community Engagement team, the coordinator also contributes to broader program objectives and may support other functions on an ad hoc basis. This role is critical in ensuring Service Stream’s ACT projects remain compliant while maintaining community trust and positive public sentiment.
Key Responsibilities
To act in accordance with relevant HSE (Health & Safety and Environmental) Legislation and the Company’s matrix of HSE responsibilities.
To act in accordance with relevant Quality processes implemented by the Company.
To perform all specified duties under the company’s ISO & AS/NZS accredited Management Systems and Federal Safety Commissioner.
Attend and participate in team/ divisional activities, meetings, and day to day work activities demonstrating respect and consideration for individuals and their experiences and expertise.
Communicate constructively to other team members and/ or company employees.
Be aware of and communicate to other employees and to the business.
Actively work with and support other team members and/or company employees to achieve business goals.
Abide by company policies and procedures, and show ethical responsibility to self, team members and customers.
Qualifications & Experience
Courteous and effective stakeholder communications skills essential
Experience in community engagement and/or escalated complaints management are highly desirable
Familiarity with ACT-specific legislation and or experience liaising with City and Environmental Directorate (CED, formally TCCS) is desirable
Previous experience in Project/Construction/Environmental background experience desirable
IAP2 is not required but highly desirable
Located in ACT or vicinity.
If you would like to know more about this role, please contact us at [email protected] or 1300DEADLY