Location: Frankston South, Melbourne VIC Type: Full Time (rotating 24/7 shift roster) Salary: Approx. $94,000 base
About Mob Jobs Mob Jobs is a 100% owned and operated First Nations business that provides specialised culturally safe employment pathways for First Nations people. We also offer a range of tailored corporate development services and training designed to improve organisations' cultural capabilities and establish them as an employer of choice for First Nations jobseekers.
About the Organisation Our client is an ASX-listed, equal opportunity business that develops and operates Australia's essential services networks across the telecommunications, utilities, transport, defence and social infrastructure industries, keeping communities connected. The organisation is launching new roles in its Transport division to support two new long-term Intelligent Transport Systems (ITS) maintenance contracts awarded by the Victorian Department of Transport and Planning (DTP). The Victoria West ITS Maintenance Contract (VIMC) covers more than 4,500 ITS assets across 27 Local Government Areas, spanning around a third of metropolitan Melbourne and extending west to the South Australian border. The Motorway Communications Network Contract connects more than 2,000 roadside devices, including lane use management signs, variable speed limit signs, freeway ramp signals, CCTV and sensor technologies, while also connecting private road operators with Victoria's transport control system.
About the Role As the ITS Works Monitoring Officer, you will monitor the road network and contract assets, receive and triage faults and incidents, and coordinate an appropriate operational response. You will apply judgement to classify and prioritise events, support safe and reliable network operations, and maintain complete and accurate records that form part of the contract performance and audit evidence. The role operates within a 24/7 control room environment and works closely with internal business units, the Department of Transport and Planning (DTP), including the Transport Operations Centre (TOC), delivery partners and emergency response stakeholders.
Key Responsibilities
Monitor network conditions, incoming notifications, alarms, calls and available CCTV or system feeds in line with approved procedures
Triage, classify and prioritise faults, incidents and hazards, considering safety, network impact, service risk and contractual response requirements
Escalate critical, ambiguous or deteriorating events promptly, applying the relevant incident, emergency and jeopardy management protocols
Initiate and coordinate the appropriate response, including dispatching or notifying internal teams, maintainers, subcontractors and other nominated resources
Maintain situational awareness and ownership of faults and incidents through to handover, resolution or formal closure
Provide timely and accurate updates to DTP, including the TOC, and other authorised stakeholders
Monitor and support faults affecting traffic signals, ITS devices and other assets in the VIMC contract asset schedule, applying asset-specific response requirements
Create clear, concurrent and complete fault and incident records (triage decisions, classification, priority, actions, communications, timestamps, escalation and outcome) as formal evidence of contract performance and compliance
Complete shift logs, handovers and operational reports, and identify incomplete, inconsistent or overdue records for correction or escalation
Present fit for work, comply with fatigue management requirements and complete effective shift handovers so risks, active events and follow-up actions are understood
About You
High attention to detail and the ability to produce accurate, defensible and auditable records
Clear written and verbal communication, including during serious incidents and under time pressure
Ability to learn and confidently use control room, fault management, communications, CCTV and Microsoft 365 systems, as well as SCATS, STREAMS, JAMS, NMS, Security Centre and RAI
Ability to work independently within delegated authority, follow procedures, escalate appropriately and maintain effective handovers
Ability to work safely and apply fatigue management requirements on a rotating 24/7 shift roster
Desirable
Experience in a control room, network operations, incident coordination, transport, utilities, telecommunications, logistics or another time-critical operational environment
Experience managing competing priorities, coordinating responses and maintaining accurate operational records
Exposure to road networks, traffic operations or intelligent transport systems
Relevant transport, operations, customer service, emergency management, technology or civil infrastructure qualifications (not essential where equivalent capability can be demonstrated)
Requirements
Availability to work a rotating 24/7 shift roster
What You'll Get
Career development – growth opportunities, internal mobility and access to an online learning system
Discounts with hundreds of businesses including Woolworths, Airbnb, The Iconic, JB Hi-Fi, Dan Murphy's, Bupa and Specsavers
Access to novated leasing and a share matching program
Paid leave – parental, cultural, community service, defence, study, corporate volunteering and purchased leave
A workplace culture that values safety, diversity and inclusion, and meaningful recognition
To be successful, you will be a calm, organised and detail-focused operator who thrives in a fast-paced control room and takes pride in keeping Victoria's road network running safely.
If you would like to know more about this role, please contact us at: [email protected] or 1300DEADLY (332 359)