321 - Customer Care Consultant #2 - Mitcham Starting Salary: $56,682.26 + 12% super Location: Mitcham (4-week onsite induction, then hybrid WFH flexibility) Hours: Monday–Friday, rotating roster between 8am–6pm Start Date: 6 July 2026
About the Organisation As a leading utility provider, this organisation is committed to developing your career. Many of their senior leaders began in the call centre, and they continue to invest in coaching, training, and long-term growth pathways. You’ll join a workplace that values inclusion, collaboration, and cultural safety, offering flexibility and support that leads to high achievement and personal satisfaction.
About the Role As a Customer Care Consultant, you’ll be the friendly and knowledgeable voice supporting customers with billing and general enquiries across phone, email, web message and SMS. There are no sales targets - just genuine, high-quality customer service. You’ll begin with a 4-week onsite induction in Mitcham, followed by the flexibility to work from home.
Key Selection Criteria
Customer-focused: You genuinely enjoy helping people and making a difference.
Problem solver: You’re resourceful and love finding the best solution.
Service experience: Background in retail, hospitality, travel or any customer-facing role.
Resilient & adaptable: You stay calm under pressure and work well independently.
Strong communicator: Able to explain complex information clearly, verbally and in writing.
Tech-savvy: Comfortable navigating multiple systems at once.
Recruitment Process Following your application, all candidates will receive a phone screen to ensure engagement and provide a quick introduction to the role and expectations. The assessment centres will include:
Group Activity
Speed Interviews
Role Plays
Written Assessment
Assessment Centre Schedule Assessment Centre Dates: 3rd & 4th June (AM & PM sessions on each day) Assessment Centre Times: Each session runs for up to 4hrs
Date
Session
When
Arrival Time
Start Time
Finish Time
3/06/2026
Assessment Centre 1
AM
9:00am
9:15am
12:45pm
3/06/2026
Assessment Centre 2
PM
1:15pm
1:30pm
5:00pm
4/06/2026
Assessment Centre 3
AM
9:00am
9:15am
12:45pm
What we need from candidates
Notice period (if applicable)
Any planned holidays or leave in the next 12 months
Confirmation of preferred Assessment Centre session
Confirmation they can attend the 4-week onsite induction
Current CV and full name
Benefits
Hybrid working: Flexibility to work from home after induction.
Career growth: Ongoing coaching, training and long-term development pathways.
Convenient location: Free onsite parking, onsite bistro, close to shops and public transport.
Vibrant culture: Supportive, friendly team environment.
Generous leave:
14 weeks paid parental leave
15 days paid personal leave (including wellbeing, mental health, menstrual or menopause leave)
Ability to swap certain public holidays for another paid day off
Eligibility Applicants must be eligible to work in Australia. Pre-employment checks may include a Police Check or AusCheck.
If you would like to know more about this role, please contact us at: [email protected] or 1300DEADLY (332 359)