Location: Mitcham Vic Type: Pt Salary: $31.20 per Hr Report to: Facility Manager
About the Organisation We’re on a mission to create a brighter future, where you can be a change maker at the actual source. We’re one of Australia’s largest water utilities with over 30% of Victoria’s population relying on us for their essential water and sanitation services.
Our award-winning culture fosters an inclusive, collaborative, and flexible environment that enables our people to thrive. Here, you’ll be inspired and challenged to grow alongside us. We're committed to reconciliation and supporting the self-determined role for Traditional Owners/Custodians in water and land management.
About Mob Jobs Mob Jobs is a 100% owned and operated First Nations business that provides specialised culturally safe employment pathways for First Nations people. We also offer a range of tailored corporate development services and training designed to improve organisations cultural capabilities and establish them as an employer of choice for First Nations jobseekers.
Purpose of the Role The Facility Officer is accountable for providing facilities services to the business and assisting the Facility Coordinator ensuring that such services remain cost competitive in the wider marketplace and meet industry best practices.
Main duties and responsibilities
Administrative and Clerical Support
Assists the Facility Coordinator to prepare information for inclusion into the specified reports, ensuring information is correct, prepared to the agreed format and structure and completed within the given timeframe.
Monitors progress and anticipated completion date for all service requests.
Assists with managing approved contractors including licenses, permits and inductions.
Customer Service
Receives requests for services from customers, prioritise these requests in line with the agreed service levels and response times and undertakes the work or allocate the work to approved subcontractor for action where required.
Effectively communicates with customers where required and keeps the customer updated on the progress of their request and informs the Facility Coordinator of the progress of service requests.
Records customer comments/complaints in accordance with company/contract quality system requirements.
Security
Provide security access cards to authorised staff and contractors
Assist with updating security privileges for staff and contractors as required.
Review and monitor CCTV footage as required
Remove staff or contractors from the security access system when required
Health, Safety, Environment & Quality (HSEQ)
Actively identifies hazards in the workplace and implement corrective action.
Monitors and reports all instances of team member/subcontractor non-compliance
Ensures that safety reporting and communications are completed in a timely manner.
Maintenance Tasks
Perform preventative and reactive maintenance tasks as required to the Mitcham site and depot sites where a contractor is not required to complete the task.
Troubleshoot maintenance issues across the Mitcham site and depot sites as required and assess the requirement for contractor engagement to rectify. Consultation with the Facility Manager and Facility Coordinator to determine actions to be taken where required.
Respond to alarm monitoring notifications as required when on a Duty Roster within the Facility Team.
Respond outside of core business hours to any business-critical impact to site operations as required.
If you would like to know more about this role, please contact us at: