Location: Clayton Type: FT Salary: $60K Base Report to: Administration Lead
About the Organisation We are an equal opportunity ASX-listed business that develops and operates Australia’s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected. We celebrate diversity and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander.
SAFETY We CARE about the safety of our people, our customers and the community DELIVERY We are RELIABLE and deliver against our commitments PEOPLE We are INCLUSIVE, respectful and support each other ACCOUNTABILITY We are ACCOUNTABLE for the results we deliver to our stakeholders
About Mob Jobs Mob Jobs is a 100% owned and operated First Nations business that provides specialised culturally safe employment pathways for First Nations people. We also offer a range of tailored corporate development services and training designed to improve organisations cultural capabilities and establish them as an employer of choice for First Nations jobseekers.
Job Description The key objective of this position is to monitor and manage administration activities of inbound works and supporting data to effectively and efficiently deliver to the Contract KPIs and Internal measures. This includes monitoring all work to completion in real time to identify, resolve or escalate risks to meeting KPIs; as well as tracking job completion, action referrals and additional work required, ensuring overall job creation, closure and completion of works.
Key Responsibilities
Proactively managing administration operations
Undertake administration associated with work activities and assisting as required to:
Manage end-of-end job management through a specialised systems environment; actioning any resultant works required, and ensuring job closure
Liaise with field resources and Supervisors to ensure work is completed within required time frames, including raising additional works, as required
Maintain productivity monitoring records and report issues/anomalies to management
Completion of task allocation / work orders to meet all client, customer and business objectives
Undertake administration associated with work activities and assisting as required to:
Run daily/bi-weekly and monthly reports
Completion of task allocation / work orders to meet all client, customer and business objectives
Meet KPI’s and measures for work undertaken
Assisting and supporting others within the business as required
Perform other duties as required
Experience required
Excellent problem-solving abilities
Previous experience in a customer service environment would be beneficial
Previous data entry experience
Competencies required
Exceptional organisational and time management skills.
Strong written and verbal communication skills.
Ability to multitask and prioritise tasks effectively in a fast-paced environment.
Strong attention to detail and problem-solving skills.
Intermediate-Advanced Microsoft Word, Excel, Project, PowerPoint & Outlook
Ability to write routine reports and correspondence.
Demonstrates accuracy and thoroughness by promoting quality.
Ability to work under pressure when confronted with conflicting priorities.
Self-starter with ability to work with minimal supervision
Excellent provision of customer service
Professional, friendly and enthusiastic manner
Positive, proactive, professional approach
If you would like to know more about this role, please contact us at: